Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Job Summary: The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Functions: - Maintains and performs a warm, friendly, and welcoming relationship with all patients, Pivot staff, medical and non-medical professionals, and vendors and visitors - Excels in the area of customer service - Adheres to Pivot’s policies, procedures, and core values - Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team - Attempts to maintain the continuity of care when scheduling patient appointments - Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management - Routinely completes all the HIPAA privacy and security training as required by the Pivot management team. Staff must adhere to these privacy policies - Answers all inbound calls within the third ring using Pivot’s greeting, transferring and taking messages as needed - Responsible for all components of scheduling appointments and properly documenting accounts as needed - Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients. Proactively rescheduling appointments in the current week as well as the duration of the prescription - Accurately enters patient demographics, insurance, and case information - Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks - Collects all monies that are due prior to each visit including, but not limited to, copayments, deductibles, coinsurance, payments on statements, supplies, gym memberships, self pays, and attorney checks. Documents all monies in the system appropriately and provides system receipt - Reconciles all over-the-counter collections daily and drop off deposit cash/checks at the designated bank within an appropriate time frame - Accurately verifies benefits via phone, asking detailed questions outside of what is provided, and sets up accounts accurately - Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits - Utilizes websites only in instances in which the websites are relevant and approved by Pivot Physical Therapy. (e.g., insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) - Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient - Scans all patient documents within 24 hours of receipt, using the appropriate naming convention of each document and scans the document to the appropriate case - Completes daily, weekly, and monthly operations and reconciliations and ensures accuracy prior to sending to the Front Office Manager - Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications and collects monies due each visit - Follows up and reviews daily reports and proactively communicates the need for a prescription/authorization/referral/pre-certification to ensure there are no delays with patient care - Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days of the patient’s initial evaluation - Forwards all medical record requests, subpoenas, checks, and any other documentation received to the billing office - Maintains a neat and organized workspace and ensures cleanliness within the office - Stays prepared for frequent audits, which are conducted by management, to ensure all policies are being adhered to and the clinic is in operating order - Travels to an off-site location/corporate location for training or other Pivot locations in the event of necessity - Participates in regular meetings and any other training as requested by management - Effectively manages time in regards to hours worked/breaks and documents this information in the appropriate software daily - Submits expense reports in a timely manner as directed by management - Utilizes the Front Office Manager or Clinic Director as a resource for questions and problem solves challenging situations - Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager Additional Responsibilities: - Maintains overall cleanliness of clinic (vacuum, wash dishes, water plants, etc.) - Provides front office and technician services (cleaning therapy beds, laundry, organizing supplies and closets, and ensuring safety of the clinic and machinery) - Sets up clinic food deliveries - Runs errands outside the clinic as requested by management - Performs other duties as assigned by management Required Education, Skills, and Abilities: - High school degree or equivalent - Related experience in a clinical setting (e.g., physician, dental, chiropractic, or physical therapy) - Understanding of medical billing practices and medical terminology (HCFA 1500, CPT and ICD 9 codes) - Excellent customer service/interpersonal/communication skills and proper phone etiquette - Ability to manage self and organize multiple priorities - Excellent documentation skills - Proficient in utilizing Microsoft Office, Word, Excel, and all other technical or software systems - Ability to troubleshoot when necessary - Strong sense of decision making and judgment - Action-oriented and approachable - A team player and effective at building/fostering teamwork as well as maintaining composure when dealing with conflict - Active listening skills and ability to adapt to change - Effective time/priority management skills - Ability to interact with patients, clinical, and administrative staff in a pleasant, courteous, and respectful manner - Friendly and a positive attitude is a must Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401K (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Job Summary: The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Functions: - Maintains and performs a warm, friendly, and welcoming relationship with all patients, Pivot staff, medical and non-medical professionals, and vendors and visitors - Excels in the area of customer service - Adheres to Pivot’s policies, procedures, and core values - Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team - Attempts to maintain the continuity of care when scheduling patient appointments - Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management - Routinely completes all the HIPAA privacy and security training as required by the Pivot management team. Staff must adhere to these privacy policies - Answers all inbound calls within the third ring using Pivot’s greeting, transferring and taking messages as needed - Responsible for all components of scheduling appointments and properly documenting accounts as needed - Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients. Proactively rescheduling appointments in the current week as well as the duration of the prescription - Accurately enters patient demographics, insurance, and case information - Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks - Collects all monies that are due prior to each visit including, but not limited to, copayments, deductibles, coinsurance, payments on statements, supplies, gym memberships, self pays, and attorney checks. Documents all monies in the system appropriately and provides system receipt - Reconciles all over-the-counter collections daily and drop off deposit cash/checks at the designated bank within an appropriate time frame - Accurately verifies benefits via phone, asking detailed questions outside of what is provided, and sets up accounts accurately - Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits - Utilizes websites only in instances in which the websites are relevant and approved by Pivot Physical Therapy. (e.g., insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) - Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient - Scans all patient documents within 24 hours of receipt, using the appropriate naming convention of each document and scans the document to the appropriate case - Completes daily, weekly, and monthly operations and reconciliations and ensures accuracy prior to sending to the Front Office Manager - Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications and collects monies due each visit - Follows up and reviews daily reports and proactively communicates the need for a prescription/authorization/referral/pre-certification to ensure there are no delays with patient care - Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days of the patient’s initial evaluation - Forwards all medical record requests, subpoenas, checks, and any other documentation received to the billing office - Maintains a neat and organized workspace and ensures cleanliness within the office - Stays prepared for frequent audits, which are conducted by management, to ensure all policies are being adhered to and the clinic is in operating order - Travels to an off-site location/corporate location for training or other Pivot locations in the event of necessity - Participates in regular meetings and any other training as requested by management - Effectively manages time in regards to hours worked/breaks and documents this information in the appropriate software daily - Submits expense reports in a timely manner as directed by management - Utilizes the Front Office Manager or Clinic Director as a resource for questions and problem solves challenging situations - Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager Additional Responsibilities: - Maintains overall cleanliness of clinic (vacuum, wash dishes, water plants, etc.) - Provides front office and technician services (cleaning therapy beds, laundry, organizing supplies and closets, and ensuring safety of the clinic and machinery) - Sets up clinic food deliveries - Runs errands outside the clinic as requested by management - Performs other duties as assigned by management Required Education, Skills, and Abilities: - High school degree or equivalent - Related experience in a clinical setting (e.g., physician, dental, chiropractic, or physical therapy) - Understanding of medical billing practices and medical terminology (HCFA 1500, CPT and ICD 9 codes) - Excellent customer service/interpersonal/communication skills and proper phone etiquette - Ability to manage self and organize multiple priorities - Excellent documentation skills - Proficient in utilizing Microsoft Office, Word, Excel, and all other technical or software systems - Ability to troubleshoot when necessary - Strong sense of decision making and judgment - Action-oriented and approachable - A team player and effective at building/fostering teamwork as well as maintaining composure when dealing with conflict - Active listening skills and ability to adapt to change - Effective time/priority management skills - Ability to interact with patients, clinical, and administrative staff in a pleasant, courteous, and respectful manner - Friendly and a positive attitude is a must Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: - Creation and maintenance of an environment that ensures the highest level of customer service to all - Providing professional, friendly and compassionate service to all patients and staff in person and/or via telephone communication - Setting expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practices - Accurate scheduling and registration of patients - Obtaining and verification of patient insurance information, and manage patient insurance requirements such as pre-authorizations - Informing Athletico’s patients of insurance benefits, which will include conversation around patient balance and options to pay. This also includes collecting patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines - Timely communication via email, phone, and/or in person - Serving as the liaison between attorneys, Resource Center departments , clinical staff, insurance companies, adjusters and nurse case managers and  patients - Managing the communication of patient progress to physicians, nurse case managers, adjusters , attorneys via fax, email or phone - Running the daily/weekly Portal and NextGen reports. Review and identify next action(s) - Supporting the Facility Manager with daily operations of the clinic - Supporting the Regional Manager and Regional Service Manager as requested to help grow the business - Onboarding of new employees/verifying I-9 Perform all duties and special projects assigned per specified deadlines - Training all staff on administrative duties, company protocols and best practices - Ordering of office/clinic supplies - Ensuring they maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires support - As applicable per location, could be responsible for urine and/or saliva collection for post offer drug screening. - Other duties as assigned by the Facility Manager and/or Regional Service Manager Job Requirements/Specifications: - Strong customer service skills - Strong organizational skills, goal oriented, and attention to detail - Ability to communicate in a clear, concise and professional manner - Ability to work independently as well as part of a team and work in a fast paced environment - Ability to multitask and prioritize - Reliable/Punctual/Flexible Education and Experience:  The requirements listed below are representative of the knowledge, skill, and/or ability required. - Minimum of a high school diploma or GED required - Strong background in providing excellent customer service skills preferred - Proficient with Microsoft Word, Outlook, and Excel preferred or a similar version such as Libre Office - Knowledge of healthcare insurance benefits and coverage preferred - Work well in a team atmosphere and have a strong sense of leadership skills - Enjoy interacting with people Essential Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Patient/Client Satisfaction:  Providing exceptional customer service that exceeds expectations - Accountability:  Accepting responsibility for my action, decisions, and behaviors - Continuous Improvement:  Developing personally and professionally and being open to coaching consisting of positive and constructive feedback - Teamwork:  Collaborating to achieve a common goal Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) - Travel may be required to existing or new Athletico locations or corporate onsite meetings Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401K (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401K (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position will require you to travel to the following clinics: St. Charles, St Peters, O'Fallon North, O'Fallon South, Lake St. Louis, Wentzville, Bridgeton, Florissant, Jennings   Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: - Creation and maintenance of an environment that ensures the highest level of customer service to all - Providing professional, friendly and compassionate service to all patients and staff in person and/or via telephone communication - Setting expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practices - Accurate scheduling and registration of patients - Obtaining and verification of patient insurance information, and manage patient insurance requirements such as pre-authorizations - Informing Athletico’s patients of insurance benefits, which will include conversation around patient balance and options to pay. This also includes collecting patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines - Timely communication via email, phone, and/or in person - Serving as the liaison between attorneys, Resource Center departments , clinical staff, insurance companies, adjusters and nurse case managers and  patients - Managing the communication of patient progress to physicians, nurse case managers, adjusters , attorneys via fax, email or phone - Running the daily/weekly Portal and NextGen reports. Review and identify next action(s) - Supporting the Facility Manager with daily operations of the clinic - Supporting the Regional Manager and Regional Service Manager as requested to help grow the business - Onboarding of new employees/verifying I-9 Perform all duties and special projects assigned per specified deadlines - Training all staff on administrative duties, company protocols and best practices - Ordering of office/clinic supplies - Ensuring they maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires support - As applicable per location, could be responsible for urine and/or saliva collection for post offer drug screening. - Other duties as assigned by the Facility Manager and/or Regional Service Manager Job Requirements/Specifications: - Strong customer service skills - Strong organizational skills, goal oriented, and attention to detail - Ability to communicate in a clear, concise and professional manner - Ability to work independently as well as part of a team and work in a fast paced environment - Ability to multitask and prioritize - Reliable/Punctual/Flexible Education and Experience:  The requirements listed below are representative of the knowledge, skill, and/or ability required. - Minimum of a high school diploma or GED required - Strong background in providing excellent customer service skills preferred - Proficient with Microsoft Word, Outlook, and Excel preferred or a similar version such as Libre Office - Knowledge of healthcare insurance benefits and coverage preferred - Work well in a team atmosphere and have a strong sense of leadership skills - Enjoy interacting with people Essential Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Patient/Client Satisfaction:  Providing exceptional customer service that exceeds expectations - Accountability:  Accepting responsibility for my action, decisions, and behaviors - Continuous Improvement:  Developing personally and professionally and being open to coaching consisting of positive and constructive feedback - Teamwork:  Collaborating to achieve a common goal Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) - Travel may be required to existing or new Athletico locations or corporate onsite meetings Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: - Creation and maintenance of an environment that ensures the highest level of customer service to all - Providing professional, friendly and compassionate service to all patients and staff in person and/or via telephone communication - Setting expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on account and layout per company best practices - Accurate scheduling and registration of patients - Obtaining and verification of patient insurance information, and manage patient insurance requirements such as pre-authorizations - Informing Athletico’s patients of insurance benefits, which will include conversation around patient balance and options to pay. This also includes collecting patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines - Timely communication via email, phone, and/or in person - Serving as the liaison between attorneys, Resource Center departments , clinical staff, insurance companies, adjusters and nurse case managers and  patients - Managing the communication of patient progress to physicians, nurse case managers, adjusters , attorneys via fax, email or phone - Running the daily/weekly Portal and NextGen reports. Review and identify next action(s) - Supporting the Facility Manager with daily operations of the clinic - Supporting the Regional Manager and Regional Service Manager as requested to help grow the business - Onboarding of new employees/verifying I-9 Perform all duties and special projects assigned per specified deadlines - Training all staff on administrative duties, company protocols and best practices - Ordering of office/clinic supplies - Ensuring they maintain flexibility to perform rehabilitation aide position requirements if and when clinic requires support - As applicable per location, could be responsible for urine and/or saliva collection for post offer drug screening. - Other duties as assigned by the Facility Manager and/or Regional Service Manager Job Requirements/Specifications: - Strong customer service skills - Strong organizational skills, goal oriented, and attention to detail - Ability to communicate in a clear, concise and professional manner - Ability to work independently as well as part of a team and work in a fast paced environment - Ability to multitask and prioritize - Reliable/Punctual/Flexible Education and Experience:  The requirements listed below are representative of the knowledge, skill, and/or ability required. - Minimum of a high school diploma or GED required - Strong background in providing excellent customer service skills preferred - Proficient with Microsoft Word, Outlook, and Excel preferred or a similar version such as Libre Office - Knowledge of healthcare insurance benefits and coverage preferred - Work well in a team atmosphere and have a strong sense of leadership skills - Enjoy interacting with people Essential Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Patient/Client Satisfaction:  Providing exceptional customer service that exceeds expectations - Accountability:  Accepting responsibility for my action, decisions, and behaviors - Continuous Improvement:  Developing personally and professionally and being open to coaching consisting of positive and constructive feedback - Teamwork:  Collaborating to achieve a common goal Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) - Travel may be required to existing or new Athletico locations or corporate onsite meetings Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Job Summary: The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work discounts - Home & Auto insurance discounts - Pet insurance discounts - Student Loan Resources Essential Functions: - Maintains and performs a warm, friendly, and welcoming relationship with all patients, Pivot staff, medical and non-medical professionals, and vendors and visitors - Excels in the area of customer service - Adheres to Pivot’s policies, procedures, and core values - Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team - Attempts to maintain the continuity of care when scheduling patient appointments - Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management - Routinely completes all the HIPAA privacy and security training as required by the Pivot management team. Staff must adhere to these privacy policies - Answers all inbound calls within the third ring using Pivot’s greeting, transferring and taking messages as needed - Responsible for all components of scheduling appointments and properly documenting accounts as needed - Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients. Proactively rescheduling appointments in the current week as well as the duration of the prescription - Accurately enters patient demographics, insurance, and case information - Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks - Collects all monies that are due prior to each visit including, but not limited to, copayments, deductibles, coinsurance, payments on statements, supplies, gym memberships, self pays, and attorney checks. Documents all monies in the system appropriately and provides system receipt - Reconciles all over-the-counter collections daily and drop off deposit cash/checks at the designated bank within an appropriate time frame - Accurately verifies benefits via phone, asking detailed questions outside of what is provided, and sets up accounts accurately - Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits - Utilizes websites only in instances in which the websites are relevant and approved by Pivot Physical Therapy. (e.g., insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) - Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient - Scans all patient documents within 24 hours of receipt, using the appropriate naming convention of each document and scans the document to the appropriate case - Completes daily, weekly, and monthly operations and reconciliations and ensures accuracy prior to sending to the Front Office Manager - Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications and collects monies due each visit - Follows up and reviews daily reports and proactively communicates the need for a prescription/authorization/referral/pre-certification to ensure there are no delays with patient care - Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days of the patient’s initial evaluation - Forwards all medical record requests, subpoenas, checks, and any other documentation received to the billing office - Maintains a neat and organized workspace and ensures cleanliness within the office - Stays prepared for frequent audits, which are conducted by management, to ensure all policies are being adhered to and the clinic is in operating order - Travels to an off-site location/corporate location for training or other Pivot locations in the event of necessity - Participates in regular meetings and any other training as requested by management - Effectively manages time in regards to hours worked/breaks and documents this information in the appropriate software daily - Submits expense reports in a timely manner as directed by management - Utilizes the Front Office Manager or Clinic Director as a resource for questions and problem solves challenging situations - Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager Additional Responsibilities: - Maintains overall cleanliness of clinic (vacuum, wash dishes, water plants, etc.) - Provides front office and technician services (cleaning therapy beds, laundry, organizing supplies and closets, and ensuring safety of the clinic and machinery) - Sets up clinic food deliveries - Runs errands outside the clinic as requested by management - Performs other duties as assigned by management Required Education, Skills, and Abilities: - High school degree or equivalent - Related experience in a clinical setting (e.g., physician, dental, chiropractic, or physical therapy) - Understanding of medical billing practices and medical terminology (HCFA 1500, CPT and ICD 9 codes) - Excellent customer service/interpersonal/communication skills and proper phone etiquette - Ability to manage self and organize multiple priorities - Excellent documentation skills - Proficient in utilizing Microsoft Office, Word, Excel, and all other technical or software systems - Ability to troubleshoot when necessary - Strong sense of decision making and judgment - Action-oriented and approachable - A team player and effective at building/fostering teamwork as well as maintaining composure when dealing with conflict - Active listening skills and ability to adapt to change - Effective time/priority management skills - Ability to interact with patients, clinical, and administrative staff in a pleasant, courteous, and respectful manner - Friendly and a positive attitude is a must Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401K (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401K (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Job Summary: The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.   Benefits offered with this part-time position: - Pre-Tax & Roth 401K (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work discounts - Home & Auto insurance discounts - Pet insurance discounts - Student Loan Resources Position Schedule: Monday - Thursday 1:00pm to 7:00pm. Friday 10:00am - 3:15pm.   Essential Functions: - Maintains and performs a warm, friendly, and welcoming relationship with all patients, Pivot staff, medical and non-medical professionals, and vendors and visitors - Excels in the area of customer service - Adheres to Pivot’s policies, procedures, and core values - Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team - Attempts to maintain the continuity of care when scheduling patient appointments - Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management - Routinely completes all the HIPAA privacy and security training as required by the Pivot management team. Staff must adhere to these privacy policies - Answers all inbound calls within the third ring using Pivot’s greeting, transferring and taking messages as needed - Responsible for all components of scheduling appointments and properly documenting accounts as needed - Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients. Proactively rescheduling appointments in the current week as well as the duration of the prescription - Accurately enters patient demographics, insurance, and case information - Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks - Collects all monies that are due prior to each visit including, but not limited to, copayments, deductibles, coinsurance, payments on statements, supplies, gym memberships, self pays, and attorney checks. Documents all monies in the system appropriately and provides system receipt - Reconciles all over-the-counter collections daily and drop off deposit cash/checks at the designated bank within an appropriate time frame - Accurately verifies benefits via phone, asking detailed questions outside of what is provided, and sets up accounts accurately - Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits - Utilizes websites only in instances in which the websites are relevant and approved by Pivot Physical Therapy. (e.g., insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) - Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient - Scans all patient documents within 24 hours of receipt, using the appropriate naming convention of each document and scans the document to the appropriate case - Completes daily, weekly, and monthly operations and reconciliations and ensures accuracy prior to sending to the Front Office Manager - Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications and collects monies due each visit - Follows up and reviews daily reports and proactively communicates the need for a prescription/authorization/referral/pre-certification to ensure there are no delays with patient care - Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days of the patient’s initial evaluation - Forwards all medical record requests, subpoenas, checks, and any other documentation received to the billing office - Maintains a neat and organized workspace and ensures cleanliness within the office - Stays prepared for frequent audits, which are conducted by management, to ensure all policies are being adhered to and the clinic is in operating order - Travels to an off-site location/corporate location for training or other Pivot locations in the event of necessity - Participates in regular meetings and any other training as requested by management - Effectively manages time in regards to hours worked/breaks and documents this information in the appropriate software daily - Submits expense reports in a timely manner as directed by management - Utilizes the Front Office Manager or Clinic Director as a resource for questions and problem solves challenging situations - Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager Additional Responsibilities: - Maintains overall cleanliness of clinic (vacuum, wash dishes, water plants, etc.) - Provides front office and technician services (cleaning therapy beds, laundry, organizing supplies and closets, and ensuring safety of the clinic and machinery) - Sets up clinic food deliveries - Runs errands outside the clinic as requested by management - Performs other duties as assigned by management Required Education, Skills, and Abilities: - High school degree or equivalent - Related experience in a clinical setting (e.g., physician, dental, chiropractic, or physical therapy) - Understanding of medical billing practices and medical terminology (HCFA 1500, CPT and ICD 9 codes) - Excellent customer service/interpersonal/communication skills and proper phone etiquette - Ability to manage self and organize multiple priorities - Excellent documentation skills - Proficient in utilizing Microsoft Office, Word, Excel, and all other technical or software systems - Ability to troubleshoot when necessary - Strong sense of decision making and judgment - Action-oriented and approachable - A team player and effective at building/fostering teamwork as well as maintaining composure when dealing with conflict - Active listening skills and ability to adapt to change - Effective time/priority management skills - Ability to interact with patients, clinical, and administrative staff in a pleasant, courteous, and respectful manner - Friendly and a positive attitude is a must Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 12 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 1 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Job Summary: The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Functions: - Maintains and performs a warm, friendly, and welcoming relationship with all patients, Pivot staff, medical and non-medical professionals, and vendors and visitors - Excels in the area of customer service - Adheres to Pivot’s policies, procedures, and core values - Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team - Attempts to maintain the continuity of care when scheduling patient appointments - Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management - Routinely completes all the HIPAA privacy and security training as required by the Pivot management team. Staff must adhere to these privacy policies - Answers all inbound calls within the third ring using Pivot’s greeting, transferring and taking messages as needed - Responsible for all components of scheduling appointments and properly documenting accounts as needed - Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients. Proactively rescheduling appointments in the current week as well as the duration of the prescription - Accurately enters patient demographics, insurance, and case information - Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks - Collects all monies that are due prior to each visit including, but not limited to, copayments, deductibles, coinsurance, payments on statements, supplies, gym memberships, self pays, and attorney checks. Documents all monies in the system appropriately and provides system receipt - Reconciles all over-the-counter collections daily and drop off deposit cash/checks at the designated bank within an appropriate time frame - Accurately verifies benefits via phone, asking detailed questions outside of what is provided, and sets up accounts accurately - Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits - Utilizes websites only in instances in which the websites are relevant and approved by Pivot Physical Therapy. (e.g., insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) - Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient - Scans all patient documents within 24 hours of receipt, using the appropriate naming convention of each document and scans the document to the appropriate case - Completes daily, weekly, and monthly operations and reconciliations and ensures accuracy prior to sending to the Front Office Manager - Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications and collects monies due each visit - Follows up and reviews daily reports and proactively communicates the need for a prescription/authorization/referral/pre-certification to ensure there are no delays with patient care - Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days of the patient’s initial evaluation - Forwards all medical record requests, subpoenas, checks, and any other documentation received to the billing office - Maintains a neat and organized workspace and ensures cleanliness within the office - Stays prepared for frequent audits, which are conducted by management, to ensure all policies are being adhered to and the clinic is in operating order - Travels to an off-site location/corporate location for training or other Pivot locations in the event of necessity - Participates in regular meetings and any other training as requested by management - Effectively manages time in regards to hours worked/breaks and documents this information in the appropriate software daily - Submits expense reports in a timely manner as directed by management - Utilizes the Front Office Manager or Clinic Director as a resource for questions and problem solves challenging situations - Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager Additional Responsibilities: - Maintains overall cleanliness of clinic (vacuum, wash dishes, water plants, etc.) - Provides front office and technician services (cleaning therapy beds, laundry, organizing supplies and closets, and ensuring safety of the clinic and machinery) - Sets up clinic food deliveries - Runs errands outside the clinic as requested by management - Performs other duties as assigned by management Required Education, Skills, and Abilities: - High school degree or equivalent - Related experience in a clinical setting (e.g., physician, dental, chiropractic, or physical therapy) - Understanding of medical billing practices and medical terminology (HCFA 1500, CPT and ICD 9 codes) - Excellent customer service/interpersonal/communication skills and proper phone etiquette - Ability to manage self and organize multiple priorities - Excellent documentation skills - Proficient in utilizing Microsoft Office, Word, Excel, and all other technical or software systems - Ability to troubleshoot when necessary - Strong sense of decision making and judgment - Action-oriented and approachable - A team player and effective at building/fostering teamwork as well as maintaining composure when dealing with conflict - Active listening skills and ability to adapt to change - Effective time/priority management skills - Ability to interact with patients, clinical, and administrative staff in a pleasant, courteous, and respectful manner - Friendly and a positive attitude is a must Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.