Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to the rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Position Summary: The HR Shared Services Manager, reporting to the Director, HRIS & HR Operations is responsible for managing the HR shared services team and ensuring the delivery of high-quality HR/People services and support to Athletico internal customers and employees. The HR Shared Services team is primarily responsible for fielding questions from employees and managers regarding HR policies, HR processes, HR systems, employee benefits, payroll questions, and contact information.   This role includes overseeing and leading HR/People operations, employee, and labor relations, managing employee inquiries, developing, and maintaining HR/People policies and procedures, and coordinating with all Athletico HR functions to ensure seamless delivery of HR/People Services.   Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Lead a high performing HR Shared Services function that drives results through HR policies and procedures. - Manage team and systems responsible for responding to inbound employee questions received through various channels including email, telephone, and a ticketing management system. - Drive ongoing improvements through standardizing, automating, creative solutioning, and consolidating processes in support of HR delivery strategy. - Drive operational performance and service excellence within the HR Shared Service team and monitor team performance against defined SLAs (Service Level Agreement). This includes creating, communicating, and maintaining a Service Level Agreement for customers. - Collaborate with internal partners (HR, IT, Finance, Legal etc.) to deliver seamless services and execute an HR Shared Services Strategy - Maintain compliance to internal and external regulatory and control requirements. - Design, develop, document and maintain HR/People policies and procedures in compliance with legal and regulatory requirements. - Seek feedback from COEs (Centers of Excellence) and HRBPs to continually identify needs and opportunities.  - Review, analyze and reconcile relevant data to proactively identify controls that need strengthening and track metrics on performance SLAs - Responsible for proactively identifying recurring issues, evaluating trends, and develops plans to address performance issues through process changes, training, and talent management. - Handle escalated and/or sensitive requests and issues. This includes addressing escalated requests but also routing elevated requests to other HR functional specialists. - Develop and maintain HR Service Center Knowledgebase. Partners with functional HR leads to enhance the knowledgebase to ensure accurate and timely employee support.  Qualifications - A bachelor's degree preferred in Human Resources or related field, or similar experience required. - 5 years of HR Generalist experience with progressive responsibilities required. 2 years of management/supervisory experience preferred. - Healthcare industry experience preferred. - Ability to influence and build positive productive working relationships. - Exceptional verbal and written communications skills to effectively interact with HR team members, employees, managers, and other stakeholders. - Strong teamwork and collaboration skills to work effectively with cross functional teams and departments. - Technology proficiency: familiarity with HR software (ADP, iCIMS, ServiceNow), systems, and tools to manage HR processes and data efficiently. Language Skills - Ability to read, write and speak English proficiently.   Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Job Summary: The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more   Must have availability Monday through Friday, between 7:00 am to 7:00 pm, working 8 hour shifts     Essential Functions: - Maintains and performs a warm, friendly, and welcoming relationship with all patients, Pivot staff, medical and non-medical professionals, and vendors and visitors - Excels in the area of customer service - Adheres to Pivot’s policies, procedures, and core values - Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team - Attempts to maintain the continuity of care when scheduling patient appointments - Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management - Routinely completes all the HIPAA privacy and security training as required by the Pivot management team. Staff must adhere to these privacy policies - Answers all inbound calls within the third ring using Pivot’s greeting, transferring and taking messages as needed - Responsible for all components of scheduling appointments and properly documenting accounts as needed - Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients. Proactively rescheduling appointments in the current week as well as the duration of the prescription - Accurately enters patient demographics, insurance, and case information - Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks - Collects all monies that are due prior to each visit including, but not limited to, copayments, deductibles, coinsurance, payments on statements, supplies, gym memberships, self pays, and attorney checks. Documents all monies in the system appropriately and provides system receipt - Reconciles all over-the-counter collections daily and drop off deposit cash/checks at the designated bank within an appropriate time frame - Accurately verifies benefits via phone, asking detailed questions outside of what is provided, and sets up accounts accurately - Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits - Utilizes websites only in instances in which the websites are relevant and approved by Pivot Physical Therapy. (e.g., insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) - Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient - Scans all patient documents within 24 hours of receipt, using the appropriate naming convention of each document and scans the document to the appropriate case - Completes daily, weekly, and monthly operations and reconciliations and ensures accuracy prior to sending to the Front Office Manager - Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications and collects monies due each visit - Follows up and reviews daily reports and proactively communicates the need for a prescription/authorization/referral/pre-certification to ensure there are no delays with patient care - Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days of the patient’s initial evaluation - Forwards all medical record requests, subpoenas, checks, and any other documentation received to the billing office - Maintains a neat and organized workspace and ensures cleanliness within the office - Stays prepared for frequent audits, which are conducted by management, to ensure all policies are being adhered to and the clinic is in operating order - Travels to an off-site location/corporate location for training or other Pivot locations in the event of necessity - Participates in regular meetings and any other training as requested by management - Effectively manages time in regards to hours worked/breaks and documents this information in the appropriate software daily - Submits expense reports in a timely manner as directed by management - Utilizes the Front Office Manager or Clinic Director as a resource for questions and problem solves challenging situations - Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager Additional Responsibilities: - Maintains overall cleanliness of clinic (vacuum, wash dishes, water plants, etc.) - Provides front office and technician services (cleaning therapy beds, laundry, organizing supplies and closets, and ensuring safety of the clinic and machinery) - Sets up clinic food deliveries - Runs errands outside the clinic as requested by management - Performs other duties as assigned by management Required Education, Skills, and Abilities: - High school degree or equivalent - Related experience in a clinical setting (e.g., physician, dental, chiropractic, or physical therapy) - Understanding of medical billing practices and medical terminology (HCFA 1500, CPT and ICD 9 codes) - Excellent customer service/interpersonal/communication skills and proper phone etiquette - Ability to manage self and organize multiple priorities - Excellent documentation skills - Proficient in utilizing Microsoft Office, Word, Excel, and all other technical or software systems - Ability to troubleshoot when necessary - Strong sense of decision making and judgment - Action-oriented and approachable - A team player and effective at building/fostering teamwork as well as maintaining composure when dealing with conflict - Active listening skills and ability to adapt to change - Effective time/priority management skills - Ability to interact with patients, clinical, and administrative staff in a pleasant, courteous, and respectful manner - Friendly and a positive attitude is a must Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the Clinic Manager, the Patient Experience Coordinator (similar to medical receptionist and office coordinator roles) is the owner of the patient’s first and last impression and front-office experience and delivers first-class customer service throughout the patient’s physical therapy journey at Athletico.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing. - Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow. - Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions. - Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account. - On behalf of physical therapists, coordinates the communication of patient progress to physicians, nurse case managers, adjusters and attorneys. - Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning. Serve as a contact for physical therapy post-care needs. - Organizes cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated. - Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic. - Provide general office, receptionist, and clerical support to assigned location. Qualifications: - Education: - High School Diploma or GED - Knowledge and Technical Skills: - Excellent customer service skills - Proficient with the use of MS Office, Outlook and Excel - Knowledge of healthcare insurance benefits and coverage preferred - Experience with requesting and managing customer payments preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Ability to fufill office activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk), stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding. - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus  Work Environment: - Consistent with a standard office environment, noise level is low with little to no extrodinary environmental factors.  Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Job Summary: The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more   Must have availability Monday through Friday, between 7:00 am to 7:00 pm, working 8 hour shifts     Essential Functions: - Maintains and performs a warm, friendly, and welcoming relationship with all patients, Pivot staff, medical and non-medical professionals, and vendors and visitors - Excels in the area of customer service - Adheres to Pivot’s policies, procedures, and core values - Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team - Attempts to maintain the continuity of care when scheduling patient appointments - Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management - Routinely completes all the HIPAA privacy and security training as required by the Pivot management team. Staff must adhere to these privacy policies - Answers all inbound calls within the third ring using Pivot’s greeting, transferring and taking messages as needed - Responsible for all components of scheduling appointments and properly documenting accounts as needed - Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients. Proactively rescheduling appointments in the current week as well as the duration of the prescription - Accurately enters patient demographics, insurance, and case information - Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks - Collects all monies that are due prior to each visit including, but not limited to, copayments, deductibles, coinsurance, payments on statements, supplies, gym memberships, self pays, and attorney checks. Documents all monies in the system appropriately and provides system receipt - Reconciles all over-the-counter collections daily and drop off deposit cash/checks at the designated bank within an appropriate time frame - Accurately verifies benefits via phone, asking detailed questions outside of what is provided, and sets up accounts accurately - Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits - Utilizes websites only in instances in which the websites are relevant and approved by Pivot Physical Therapy. (e.g., insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) - Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient - Scans all patient documents within 24 hours of receipt, using the appropriate naming convention of each document and scans the document to the appropriate case - Completes daily, weekly, and monthly operations and reconciliations and ensures accuracy prior to sending to the Front Office Manager - Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications and collects monies due each visit - Follows up and reviews daily reports and proactively communicates the need for a prescription/authorization/referral/pre-certification to ensure there are no delays with patient care - Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days of the patient’s initial evaluation - Forwards all medical record requests, subpoenas, checks, and any other documentation received to the billing office - Maintains a neat and organized workspace and ensures cleanliness within the office - Stays prepared for frequent audits, which are conducted by management, to ensure all policies are being adhered to and the clinic is in operating order - Travels to an off-site location/corporate location for training or other Pivot locations in the event of necessity - Participates in regular meetings and any other training as requested by management - Effectively manages time in regards to hours worked/breaks and documents this information in the appropriate software daily - Submits expense reports in a timely manner as directed by management - Utilizes the Front Office Manager or Clinic Director as a resource for questions and problem solves challenging situations - Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager Additional Responsibilities: - Maintains overall cleanliness of clinic (vacuum, wash dishes, water plants, etc.) - Provides front office and technician services (cleaning therapy beds, laundry, organizing supplies and closets, and ensuring safety of the clinic and machinery) - Sets up clinic food deliveries - Runs errands outside the clinic as requested by management - Performs other duties as assigned by management Required Education, Skills, and Abilities: - High school degree or equivalent - Related experience in a clinical setting (e.g., physician, dental, chiropractic, or physical therapy) - Understanding of medical billing practices and medical terminology (HCFA 1500, CPT and ICD 9 codes) - Excellent customer service/interpersonal/communication skills and proper phone etiquette - Ability to manage self and organize multiple priorities - Excellent documentation skills - Proficient in utilizing Microsoft Office, Word, Excel, and all other technical or software systems - Ability to troubleshoot when necessary - Strong sense of decision making and judgment - Action-oriented and approachable - A team player and effective at building/fostering teamwork as well as maintaining composure when dealing with conflict - Active listening skills and ability to adapt to change - Effective time/priority management skills - Ability to interact with patients, clinical, and administrative staff in a pleasant, courteous, and respectful manner - Friendly and a positive attitude is a must Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to the rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to the rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.  

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience: Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pivot Onsite Innovations, a leading provider of occupational health services, has an opening for an experienced, self driven compassionate Medical Assistant. The full time Medical Assistant position will provide support for our client's facility in Bradley, FL on-site healthcare clinic. Great schedule: Monday - Friday 7am -3pm!   Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Job Summary: The Medical Assistant (MA) performs routine administrative and patient care supportive duties in the client occupational health clinic. The Medical Assistant assists the medical staff in the examination and treatment of patients and ensures the office runs smoothly.   Essential Duties and Responsibilities:   Day-to-Day - Answers the telephone, greets personnel, schedules appointments, updates charts, handles correspondence, updates/files all patient records, prepares all charts for following day’s clinic appointments, and orders supplies - Logs all incoming accident reports and submits to insurance carrier for claim numbers - Makes first contact with injured employee and schedules visit with the Physician Assistant/Nurse Practitioner - Communicates all new injuries received to the HR Safety Representative - Schedules outside medical referrals and diagnostic testing as requested by medical provider and assures all outside notes and diagnostic reports are received - Handles billing referrals for workman’s compensation clients - Identifies and reschedules employees who miss appointments, notifying the medical staff - Communicates work status changes to supervisors, HR representative, and insurance carriers - Assures treatment sheets are completed and signed - Schedules follow-up visits according to medical recommendations Pre-Employment Physicals - Schedules appointments - Assures health questionnaires, consents for physical, panel lists, and if applicable, DOT physical forms and Hearing Conservation Program paperwork are filled out - Obtains consent for and completes all urine drug and breath alcohol testing. Completes the chain of custody form and sends urine specimens to lab - Documents vital signs and urinalysis notes - Performs hearing and vision screens as needed - Once physical is completed, communicates employment status to HR representative and hiring supervisor according to medical staff recommendations Clinic Visits - Schedules patients appropriately in conjunction with medical staff and HR requests - Pulls all charts and assures all doctor’s notes, diagnostic reports, and dictations are in place prior to visit - Schedules referrals for outside appointments and diagnostic testing as ordered - Schedules follow-up visits with either Dr. Goren or medical staff as ordered Miscellaneous Clinical Duties - Triages incoming injuries and provides basic first aid if medical provider is not available - Contacts medical provider via phone if necessary to discuss case - Assists medical staff with bandaging, splinting, wound care, and procedures - Checks employee blood pressure when requested and maintains log on each person to provide to primary doctor as needed - Administers over-the-counter medication, tetanus shots, and PPDs - Perform annual AED checks Required Education, Skills, and Abilities: - Minimum 2 years of experience as a medical assistant  - Medical assistant certification  - Current CPR/First Aid certifications  - CAOHC certified as an Occupational Hearing Conservationist (Preferred) - Breath alcohol technician (DOT) trained (Preferred) - Urine Drug Screening (DOT) trained (Preferred) - Proficient with Microsoft Office - Knowledge of OSHA Recordability and workers’ compensation (Preferred) - Knowledge of HIPAA compliance - Strong interpersonal skills with the ability to build relationships with client and employees - Position may require proof of COVID-19 vaccination Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Job Summary: The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Must have availability Monday through Friday, between 7:00 am to 7:00 pm, working 8 hour shifts   Essential Functions: - Maintains and performs a warm, friendly, and welcoming relationship with all patients, Pivot staff, medical and non-medical professionals, and vendors and visitors - Excels in the area of customer service - Adheres to Pivot’s policies, procedures, and core values - Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team - Attempts to maintain the continuity of care when scheduling patient appointments - Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management - Routinely completes all the HIPAA privacy and security training as required by the Pivot management team. Staff must adhere to these privacy policies - Answers all inbound calls within the third ring using Pivot’s greeting, transferring and taking messages as needed - Responsible for all components of scheduling appointments and properly documenting accounts as needed - Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients. Proactively rescheduling appointments in the current week as well as the duration of the prescription - Accurately enters patient demographics, insurance, and case information - Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks - Collects all monies that are due prior to each visit including, but not limited to, copayments, deductibles, coinsurance, payments on statements, supplies, gym memberships, self pays, and attorney checks. Documents all monies in the system appropriately and provides system receipt - Reconciles all over-the-counter collections daily and drop off deposit cash/checks at the designated bank within an appropriate time frame - Accurately verifies benefits via phone, asking detailed questions outside of what is provided, and sets up accounts accurately - Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits - Utilizes websites only in instances in which the websites are relevant and approved by Pivot Physical Therapy. (e.g., insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) - Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient - Scans all patient documents within 24 hours of receipt, using the appropriate naming convention of each document and scans the document to the appropriate case - Completes daily, weekly, and monthly operations and reconciliations and ensures accuracy prior to sending to the Front Office Manager - Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications and collects monies due each visit - Follows up and reviews daily reports and proactively communicates the need for a prescription/authorization/referral/pre-certification to ensure there are no delays with patient care - Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days of the patient’s initial evaluation - Forwards all medical record requests, subpoenas, checks, and any other documentation received to the billing office - Maintains a neat and organized workspace and ensures cleanliness within the office - Stays prepared for frequent audits, which are conducted by management, to ensure all policies are being adhered to and the clinic is in operating order - Travels to an off-site location/corporate location for training or other Pivot locations in the event of necessity - Participates in regular meetings and any other training as requested by management - Effectively manages time in regards to hours worked/breaks and documents this information in the appropriate software daily - Submits expense reports in a timely manner as directed by management - Utilizes the Front Office Manager or Clinic Director as a resource for questions and problem solves challenging situations - Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager Additional Responsibilities: - Maintains overall cleanliness of clinic (vacuum, wash dishes, water plants, etc.) - Provides front office and technician services (cleaning therapy beds, laundry, organizing supplies and closets, and ensuring safety of the clinic and machinery) - Sets up clinic food deliveries - Runs errands outside the clinic as requested by management - Performs other duties as assigned by management Required Education, Skills, and Abilities: - High school degree or equivalent - Related experience in a clinical setting (e.g., physician, dental, chiropractic, or physical therapy) - Understanding of medical billing practices and medical terminology (HCFA 1500, CPT and ICD 9 codes) - Excellent customer service/interpersonal/communication skills and proper phone etiquette - Ability to manage self and organize multiple priorities - Excellent documentation skills - Proficient in utilizing Microsoft Office, Word, Excel, and all other technical or software systems - Ability to troubleshoot when necessary - Strong sense of decision making and judgment - Action-oriented and approachable - A team player and effective at building/fostering teamwork as well as maintaining composure when dealing with conflict - Active listening skills and ability to adapt to change - Effective time/priority management skills - Ability to interact with patients, clinical, and administrative staff in a pleasant, courteous, and respectful manner - Friendly and a positive attitude is a must Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: The Rehabilitation Aide (equivalent to rehabilitation technician and physical therapy aide positions) will assist the Patient Experience Coordinator and clinicians by performing requested administrative and clinical duties. They will greet patients as they arrive to the clinic and work alongside the physical therapists as well as the physical therapist assistants during patient treatment. These duties will be conducted in compliance with state practice act requirements.   Benefits offered with this part-time position: - Pre-Tax & Roth 401k (for 21+) with quarterly company match - Commuter Benefits - Employee Assistance Program - Perks at Work Discounts - Home & Auto Insurance Discounts - Pet Insurance Discounts - Student Loan Resources Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Prepares patients for physical therapy treatments to put on and remove supportive devices, assists physical therapists during administration of treatments, and provides routine treatment - Safeguards, motivates, and assists patients practicing exercises and functional activities under the direction of professional staff - Provides routine treatments, such as hot/cold packs, and other modalities such as Ultrasounds, Electrical stimulation, etc - Cleans work area and equipment after treatment - Washes linens/towels, folds and maintains linen cabinets - Maintaining restrooms and other areas such as windows as needed. Restocks with paper towels, tissue paper, soap and supplies - Assists patient experience coordinator with answering phones, scheduling appointments and filing paper work and charts - Assist patient experience coordinator with keeping track of both non-medical and medical supplies for the clinic and may order inventory Qualifications: - Education: High school graduate and or intern preferred - Work Experience:Previous Clinical Aide or Rehab Tech experience preferred - Knowledge and Technical Skills: - Strong communication and presentation skills-written and verbal - Ability to clearly document all projects and manage production - Attention to detail and time management skills are required - Patient/Client Satisfaction:  Providing care/service that exceeds expectations - Energetic and a team player - Able to demonstrate compassion toward patients - Complete tasks thoroughly - Basic knowledge of office equipment preferred Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  - Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - While performing the duties of this job, the employee is regularly required to talk and hear - Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.) - Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms - Occasionally lift and/or move up to 20-25 pounds  - Fine hand manipulation (keyboarding) Work Environment:  - Internal office - The noise level in the work environment is usually low Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture.   Position Summary: Reporting to the AT Manager, the Associate Athletic Trainer will be working alongside medical professionals, Athletic Directors, coaches, and athletes to review medical conditions of athletes and develop plans to meet athlete goals.  This includes prevention, clinical evaluation and diagnosis, immediate care, treatment, rehabilitation, and reconditioning; organization and administration; and professional responsibility.   Essential Duties and Responsibilities: The below is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organization and the overall business objectives of the organization. - Apply protective or injury-preventive devices, such as tape, bandages, and braces - Recognize and evaluate injuries at assigned affiliate or clinic and provide first aid or emergency care to injured athletes/patients - Develop and carry out rehabilitation programs for injured athletes and plan and implement comprehensive programs to prevent future injury and illnesses with athletes - Perform administrative tasks, such as maintaining accurate records of injuries and writing reports on injuries and treatment programs following company documentation protocols. - Maintain communications with internal and external partners with regards to the progress of the injured athlete as well as informing of Athletico services and locations for continuum of care. Qualifications: - Education: - Bachelor’s or master’s degree graduate from an Accredited CAATE Program - Work Experience: None required   - Certification/Licensure: - BOC Certified - Licensed and/or registered in accordance with state regulation for the work location - CPR Certification - First Aid Certification - Valid Driver’s License - Knowledge and Technical Skills: None required Language Skills: - Ability to read, write and speak English proficiently Physical Demands:  The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. - Ability to fulfill activities including but not limited to remain stationary for extended periods of time (i.e. while working at a desk, standing on sidelines), stoop/kneel/crouch, travel around the location, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and - Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus - Ability to lift and move up to 100 pounds including assistance with moving, lifting, and supporting athletes Work Environment:  - Work is completed in controlled indoor environments as well as outdoor with exposure to various weather elements - Medium level of work-stress is expected due to the exact nature of the work to minimize risk of injury to athletes as well as responsibility to respond to medical emergencies - Some weekend and after business hours work required Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Greater Purpose and Core Values: Athletico’s Greater Purpose is to empower people, inspire hope and transform lives. We accomplish this by providing exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our Core Values of one team, understanding our business, recognition, people-focused, accountability, continuous innovation and trust and integrity, which are the foundation for our unique culture. Job Summary: The Patient Care Coordinator (PCC) is responsible for managing (daily, weekly, and monthly) operations as outlined in the Front Office Manual, adhering to policies and procedures, scheduling, accurately entering patient demographics, verifying insurance, collecting monies, charging entry, and properly documenting accounts. The PCC is flexible, adaptable to change, and learns new skills. The PCC possesses excellent customer service skills and acts as a liaison to the Clinic Director, Front Office Manager, and Director of Front Office Operations.   Benefits offered with this full-time position: - Medical, dental and vision (eligibility begins day one of employment) - 15 days PTO (accruing starts immediately upon hire) - 6 Major Holidays off plus 2 floating holidays yearly - Physical Therapy Benefits - Fertility Benefits - Paid parental leave - Pre-Tax & Roth 401K (for 21+) with quarterly company match - Pet insurance - Student Loan Resources - Well-being programs (EAP and Headspace app) and more Must have availability Monday through Friday, between 7:00 am to 7:00 pm, working 8 hour shifts     Essential Functions: - Maintains and performs a warm, friendly, and welcoming relationship with all patients, Pivot staff, medical and non-medical professionals, and vendors and visitors - Excels in the area of customer service - Adheres to Pivot’s policies, procedures, and core values - Has a clear understanding of front office operations and performs these operations as presented in the PCC manual, Scheduling/Billing/EMR manual, or any other manuals developed or deployed by the management team - Attempts to maintain the continuity of care when scheduling patient appointments - Efficiently/Accurately uses any technology/software used in the office to complete the job or as required by management - Routinely completes all the HIPAA privacy and security training as required by the Pivot management team. Staff must adhere to these privacy policies - Answers all inbound calls within the third ring using Pivot’s greeting, transferring and taking messages as needed - Responsible for all components of scheduling appointments and properly documenting accounts as needed - Understands the importance of productivity in regards to scheduling and recapturing appointments and missing-in-action patients. Proactively rescheduling appointments in the current week as well as the duration of the prescription - Accurately enters patient demographics, insurance, and case information - Accurately enters charges as needed, reviewing charges/encounters and completing coding edit checks - Collects all monies that are due prior to each visit including, but not limited to, copayments, deductibles, coinsurance, payments on statements, supplies, gym memberships, self pays, and attorney checks. Documents all monies in the system appropriately and provides system receipt - Reconciles all over-the-counter collections daily and drop off deposit cash/checks at the designated bank within an appropriate time frame - Accurately verifies benefits via phone, asking detailed questions outside of what is provided, and sets up accounts accurately - Ensures that all visits performed are properly authorized and makes efforts to minimize the occurrence of any unauthorized visits - Utilizes websites only in instances in which the websites are relevant and approved by Pivot Physical Therapy. (e.g., insurance websites for authorization, National Provider Identifier (NPI) websites, etc.) - Fills out patient forms where applicable and explains the details surrounding the paperwork presented to the patient - Scans all patient documents within 24 hours of receipt, using the appropriate naming convention of each document and scans the document to the appropriate case - Completes daily, weekly, and monthly operations and reconciliations and ensures accuracy prior to sending to the Front Office Manager - Audits each visit to ensure there are valid prescriptions/proper authorizations/referrals/pre-certifications and collects monies due each visit - Follows up and reviews daily reports and proactively communicates the need for a prescription/authorization/referral/pre-certification to ensure there are no delays with patient care - Ensures that all “Plan of Cares” for Medicare are signed and returned by the physician within 30 days of the patient’s initial evaluation - Forwards all medical record requests, subpoenas, checks, and any other documentation received to the billing office - Maintains a neat and organized workspace and ensures cleanliness within the office - Stays prepared for frequent audits, which are conducted by management, to ensure all policies are being adhered to and the clinic is in operating order - Travels to an off-site location/corporate location for training or other Pivot locations in the event of necessity - Participates in regular meetings and any other training as requested by management - Effectively manages time in regards to hours worked/breaks and documents this information in the appropriate software daily - Submits expense reports in a timely manner as directed by management - Utilizes the Front Office Manager or Clinic Director as a resource for questions and problem solves challenging situations - Takes inventory regarding supplies and communicates this to the Clinic Director and Front Office Manager Additional Responsibilities: - Maintains overall cleanliness of clinic (vacuum, wash dishes, water plants, etc.) - Provides front office and technician services (cleaning therapy beds, laundry, organizing supplies and closets, and ensuring safety of the clinic and machinery) - Sets up clinic food deliveries - Runs errands outside the clinic as requested by management - Performs other duties as assigned by management Required Education, Skills, and Abilities: - High school degree or equivalent - Related experience in a clinical setting (e.g., physician, dental, chiropractic, or physical therapy) - Understanding of medical billing practices and medical terminology (HCFA 1500, CPT and ICD 9 codes) - Excellent customer service/interpersonal/communication skills and proper phone etiquette - Ability to manage self and organize multiple priorities - Excellent documentation skills - Proficient in utilizing Microsoft Office, Word, Excel, and all other technical or software systems - Ability to troubleshoot when necessary - Strong sense of decision making and judgment - Action-oriented and approachable - A team player and effective at building/fostering teamwork as well as maintaining composure when dealing with conflict - Active listening skills and ability to adapt to change - Effective time/priority management skills - Ability to interact with patients, clinical, and administrative staff in a pleasant, courteous, and respectful manner - Friendly and a positive attitude is a must Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.