Job Summary:

The Medical Assistant (MA) performs routine administrative and patient care supportive duties in the client occupational health clinic. The Medical Assistant assists the medical staff in the examination and treatment of patients and ensures the office runs smoothly.

Essential Duties and Responsibilities:

Day-to-Day

• Answers the telephone, greets personnel, schedules appointments, updates charts, handles correspondence, updates/files all patient records, prepares all charts for following day’s clinic appointments, and orders supplies


• Logs all incoming accident reports and submits to insurance carrier for claim numbers


• Makes first contact with injured employee and schedules visit with the Physician Assistant/Nurse Practitioner


• Communicates all new injuries received to the HR Safety Representative


• Schedules outside medical referrals and diagnostic testing as requested by medical provider and assures all outside notes and diagnostic reports are received


• Handles billing referrals for workman’s compensation clients


• Identifies and reschedules employees who miss appointments, notifying the medical staff


• Communicates work status changes to supervisors, HR representative, and insurance carriers


• Assures treatment sheets are completed and signed


• Schedules follow-up visits according to medical recommendations

Pre-Employment Physicals

• Schedules appointments


• Assures health questionnaires, consents for physical, panel lists, and if applicable, DOT physical forms and Hearing Conservation Program paperwork are filled out


• Obtains consent for and completes all urine drug and breath alcohol testing. Completes the chain of custody form and sends urine specimens to lab


• Documents vital signs and urinalysis notes


• Performs hearing and vision screens as needed


• Once physical is completed, communicates employment status to HR representative and hiring supervisor according to medical staff recommendations

Clinic Visits

• Schedules patients appropriately in conjunction with medical staff and HR requests


• Pulls all charts and assures all doctor’s notes, diagnostic reports, and dictations are in place prior to visit


• Schedules referrals for outside appointments and diagnostic testing as ordered


• Schedules follow-up visits with either Dr. Goren or medical staff as ordered

Miscellaneous Clinical Duties

• Triages incoming injuries and provides basic first aid if medical provider is not available


• Contacts medical provider via phone if necessary to discuss case


• Assists medical staff with bandaging, splinting, wound care, and procedures


• Checks employee blood pressure when requested and maintains log on each person to provide to primary doctor as needed


• Administers over-the-counter medication, tetanus shots, and PPDs


• Perform annual AED checks

Required Education, Skills, and Abilities:

• Minimum 2 years of experience as a medical assistant 


• Medical assistant certification 


• Current CPR/First Aid certifications 


• CAOHC certified as an Occupational Hearing Conservationist (Preferred)


• Breath alcohol technician (DOT) trained (Preferred)


• Urine Drug Screening (DOT) trained (Preferred)


• Proficient with Microsoft Office


• Knowledge of OSHA Recordability and workers’ compensation (Preferred)


• Knowledge of HIPAA compliance


• Strong interpersonal skills with the ability to build relationships with client and employees


• Position may require proof of COVID-19 vaccination