Patient Scheduling Specialist

Job Locations US-IL-Westmont
Post Date 3 days ago(9/21/2022 4:10 PM)
Job Function
Workers Compensation
Employment Type
Requisition #
Zip Code


Greater Purpose and Core Values

Athletico empowers people, inspires hope and transforms lives. This is accomplished through demonstrating our core values of one team, understanding our business, recognition, people-focus, accountability, continuous innovation and trust & integrity.


Position Summary

The Scheduling Specialist will provide excellent customer and patient support from multiple sources and oversee scheduling of new and existing patients for all financial classes.  The Scheduling Specialist will be responsible for ensuring scheduling services and expectations are upheld and consistent across the Athletico Platform.


Essential Duties and Responsibilities

  • Provide high level of customer service to all internal and external Athletico customers.
  • Answer phones, emails, webchats and respond to scheduling requests from patients and referral sources in a timely fashion.
  • Assist with problem solving and resolving any scheduling issues.
  • Provide customer assistance and respond to all customer/patient inquires, complaints, concerns and questions regarding scheduling requests and services.
  • Track incoming calls and emails to schedule for the preparation of reports concerning Scheduling Support and Work4U department activity.
  • Assist with managing the translation/transportation for customers.
  • Collaborate with management on strategic growth and development of the program.
  • Consult with management on all program related agreements, proposals, and contracts.

Additional Duties and Responsibilities

  • Develop and grow customer relations with clients, physicians, case managers, insurance carriers and employers
  • Develop and grow internal customer relations with clinics and resource centers.
  • May be asked to assist in the orientation, mentorship and training of new hires contributing to the program
  • Verify insurance coverage as needed
  • Actively participate in process improvement initiatives to enhance the scheduling support center
  • Perform other duties as required


Education and Experience:  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High School Diploma or equivalent, bachelor’s degree preferred.
  • 1 – 2 years of scheduling experience required.
  • Excellent communication and Interpersonal and organizational skills.
  • Strong attention to detail and commitment to Customer Service and Quality Improvement.
  • Strong Computer Skills (Word, Excel, Outlook/).
  • Strong Problem Solving ability/High Degree of Initiative; works well independently.
  • Familiarity with rehabilitation/medical terminology preferred.

Essential Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to consistently communicate a clear understanding of patients/clients expectations and adapt as appropriate to exceed their needs
  • Ability to focus attention on determining what can be done to make progress
  • Ability to develop personally and professionally
  • Ability to foster a sense of teamwork and cooperation while working with others
  • Ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Ability to motivate, develop, and mentor staff in order to optimize their performance
  • Ability to clearly organize and effectively convey information

Language Skills:

  • Ability to read, write and speak English proficiently

Physical Demands:  The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

  • This vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
  • While performing the duties of this job, the employee is regularly required to talk and hear
  • Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
  • Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
  • Occasionally lift and/or move up to 20-25 pounds 
  • Fine hand manipulation (keyboarding)
  • Requires the ability to perform duties for all work shifts

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Internal office
  • The noise level in the work environment is usually low

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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