Mission Statement and Core Values

Athletico’s sole purpose is to provide exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury.  This is accomplished through building on our core values of patient/client satisfaction, accountability, teamwork and continuous improvement which are the foundation for our unique culture.

Position Summary

This position manages day to day operations of insurance verification for all Athletico locations and is tasked with ensuring accuracy and timely insurance verification across the Athletico platform.

Essential Duties and Responsibilities

• Review the work queue timely in order to prioritize requests
• Verify insurance eligibility and benefits via online portals/software applications/phone
• Call WC/Auto adjusters or attorneys in order to obtain additional information needed
• Communicate patient benefits in a timely manner following the appropriate workflow
• Accurately documents specific details related to patients’ benefits and policy requirements
• Resolves all requests, inquiries and concerns in an expedient and respectful manner
• Assist in maintaining manuals and other documentation as required
• Perform other duties as assigned

Job Requirements/Specifications

Education and Experience:  The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma
• Knowledge of Microsoft Office, including proficiency with Excel, MS Word and Outlook
• Must have prior insurance verification experience
• Knowledge/experience with NextGen or other medical software systems

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrated ability to quickly and effectively solve customer problems
• Proven ability to focus attention on determining what can be done to make progress
• Proven ability to focus on the work at hand
• Proven ability to clearly organize and effectively convey information
• Proven skill to work independently in a fast-paced environment
• Proven ability to be detail-oriented and think beyond today
• Demonstrated ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects

Language Skills

• Ability to read, write and speak English proficiently

Physical Demands:  The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

• Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• While performing the duties of this job, the employee is regularly required to talk and hear
• Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
• Occasionally lift and/or move up to 20-25 pounds 
• Fine hand manipulation (keyboarding)

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Internal office
• The noise level in the work environment is usually low