Scheduling Coordinator - North Augusta, SC

Job Locations US-SC-North Augusta
Post Date 2 weeks ago(6/16/2022 10:24 AM)
Job Function
Patient Experience Coordinator
Metropolitan Area
North Augusta, SC
Employment Type
Requisition #
Zip Code


Mission Statement and Core Values

Athletico’s sole purpose is to provide exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury. This is accomplished through building on our core values of patient/client satisfaction, accountability, teamwork and continuous improvement, which are the foundation for our unique culture.


Position Summary

The Scheduling Coordinator will oversee scheduling of clinical services. The Coordinator will also be responsible for patient correspondence and general customer requests.  The Coordinator will be responsible for ensuring scheduling services and expectations are upheld and consistent for Athletico.




Essential Duties and Responsibilities

  • Execute best practices and standard operation procedures for all centralized scheduling activities, processes and systems.
  • Provide high level of customer service to all internal and external Athletico customers.
  • Answer phones/emails, and respond to phone, email and faxed scheduling requests from patients and referral sources in a timely fashion.
  • Assist with problem solving and resolving any scheduling issues.
  • Provide customer assistance and respond to all customer/patient inquires, complaints, concerns and questions regarding scheduling requests and services.
  • Track and report all centralized scheduling calls as it relates to scheduling activity.
  • Assist with marketing of centralized scheduling.
  • Obtains payments by recording and updating financial information; recording and collecting patient payments
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information
  • Contacts patients, insurance companies, and doctor’s offices as needed
  • Verifies patient insurance eligibility
  • Communicates with billing department and provides requested information as needed


Additional Duties and Responsibilities

  • Perform other duties as required


Job Requirements/SpecificationsEducation and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required. 

  • High School Diploma or equivalent and some scheduling experience required.
  • Bachelor’s degree or equivalent experience preferred.
  • Excellent communication and Interpersonal and organizational skills.
  • Strong attention to detail and commitment to Customer Service and Quality Improvement.
  • Strong Computer Skills (Word, Excel).
  • Strong Problem Solving ability/High Degree of Initiative; works well independently.
  • Familiarity with rehabilitation/medical terminology preferred.


Essential Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to consistently communicate a clear understanding of patients/clients expectations and adapt as appropriate to exceed their needs
  • Ability to focus attention on determining what can be done to make progress
  • Ability to develop personally and professionally
  • Ability to foster a sense of teamwork and cooperation while working with others
  • Ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects
  • Ability to motivate, develop, and mentor staff in order to optimize their performance
  • Ability to clearly organize and effectively convey information


Language Skills

  • Ability to read, write and speak English proficiently


Physical Demands: The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

  • Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
  • While performing the duties of this job, the employee is regularly required to talk and hear
  • Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
  • Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
  • Occasionally lift and/or move up to 20-25 pounds 
  • Fine hand manipulation (keyboarding)
  • Requires the ability to perform duties for all work shifts
  • Travel required

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Internal office
  • The noise level in the work environment is usually low

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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