Billing - Refund Specialist (potential to work hybrid)

Job Locations US-IL-Westmont
Post Date 7 months ago(11/29/2021 4:53 PM)
Job Function
Billing Department
Employment Type
Requisition #
Zip Code


Mission Statement and Core Values

Athletico’s sole purpose is to provide exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury.  This is accomplished through building on our core values of patient/client satisfaction, accountability, teamwork and continuous improvement, which are the foundation for our unique culture.


Position Summary

One of many functions of the Billing Center is to ensure accurate posting of receipts and contractual adjustments as well as processing overpayments/refunds.  The Insurance Refund Specialist will be primarily responsible for processing refunds for insurance related credit balances. 


Essential Duties and Responsibilities

  • Researching insurance company requests for refunds
  • Researching the overpaid insurance and credit balance reports
  • Correcting any accounts to resolve the credit balance (incorrect adjustments, pmt on wrong acct/date)
  • Requesting refund checks weekly from Accounting
  • Posting refund checks into NextGen and mailing to the appropriate parties.
  • Maintaining the AP spreadsheet
  • Providing quality customer service
  • Attending all Billing Center Staff Meetings
  • Maintaining a work schedule of 8 hours with ½ hour for lunch, while demonstrating flexibility when necessary
  • Assiting in patient refunds if needed
  • Assisting receipt department as needed
  • Performing other duties and special projects as assigned




Essential Qualifications:   

  • Demonstrated ability to consistently communicate a clear understanding of patients/clients expectations and adapt as appropriate to exceed their needs
  • Proven skill to provide patient care/service that exceeds expectations
  • Demonstrated ability to take ownership for one's own actions or decisions
  • Proven skill to foster a sense of teamwork and cooperation while working with others
  • Demonstrated ability to analyze and audit data and make process improvement recommendations
  • Proven ability to handle multiple projects simultaneously in a team based environment

Language Skills

  • Ability to read, write and speak English proficiently

Physical Demands: 

  • Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
  • While performing the duties of this job, the employee is regularly required to talk and hear
  • Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
  • Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
  • Occasionally lift and/or move up to 20-25 pounds 
  • Fine hand manipulation (keyboarding)
  • Local travel required

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


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